ABSTRACT
The Military Operations Other than War (MOOTW) is one of duties carried out by Indonesian Army soldiers consisting of 14 tasks according to Law No. 34 regarding the TNI. In 2020, MOOTW was focused on handling the Covid-19 pandemic. The pandemic has decreased the performance and job satisfaction of the soldiers. Leadership and motivation have been known as the factors that can optimize the MOOTW task. This study was performed to propose a model on the improvement of Indonesian Soldiers in terms of effectiveness and efficiency and to improve the policies related to community service. 250 soldiers who were directly involved in the handling of Covid-19 cases in Indonesia were sampled using a is proportionate random sampling. Data of this study were analyzed in Structural Equation Modeling (SEM) using AMOS which results sowed that transformational leadership, public service motivation and job satisfaction had direct and positive effect on soldiers' performance. However, satisfaction did not mediate the effects of transformational leadership and public service motivation on soldiers' performance. It is expected that the policies applied by Indonesian Army to enhance the public service, work motivation and job satisfaction canimprove the performance of the soldiers. © 2023, SRAC - Romanian Society for Quality. All rights reserved.